Your visit
We value face to face interaction with our clients and we would preferably like to see you in person in our Clinic, but we are also very happy to arrange online consultations for your convenience.
All our consultations are free of charge.
It is entirely within our own discretion to spend as much time with you as is necessary to fully understand your concerns and you should therefore never worry that there is not enough time for you to ask that one more question. If, for whatever reason, we cannot complete the consultation in one session, we can always catch up over the phone or see each other one more time.
Our consultations can be booked over the phone but if you are around and we are not treating another customer, you are very welcome to just walk in and have a chat.
The purpose of the consultation is to allow us to understand your problem and to recommend you solutions we are able to offer, however you should never feel pressured or obliged to buy any product or service from us when you are having a consultation. It is entirely your decision and you are welcome to take your time to think about it or to ask us any questions you may have.
It is highly recommended prior to seeing us to take some time to consider your needs, expectations and requirements in relation to our treatment so that you can communicate these clearly to us and allow us to fully cater for your specific needs.
Diagnosis
The more we know about you and your problem, the better we can help you. We will do our best to fully diagnose the problem you have before we recommend any treatment or medication and we will explain to you the proposed treatment and the expected results in full detail. We also monitor the progress of our treatment on an ongoing basis and will ask for your feedback at each visit, so that we can adjust the treatment as and if necessary to achieve the best possible results.
During the consultation we will ask you to describe your symptoms and to tell us everything you feel may be relevant to your problem such as for example your life style, previous illnesses or family history of certain health conditions. We will also expect you to tell us about any allergies or intolerances you may have, medical treatments you may be currently receiving or have received previously, any medications that you are taking or any other relevant information such as, for example, pregnancy. You are welcome to bring along any medical documentation related to your condition that you may already have such as laboratory tests results or medical examinations results.
Treatment
During or shortly after treatment, in particular in case of acupuncture, you may sometimes experience a sensation similar to that after a physical workout, with a degree of tiredness or soreness of muscles, which may last for a day or two. This is a perfectly normal body reaction and a sign of a successful treatment.
Very occasionally, for example in treatment of more severe neck pains, sciatica or trapped nerves, the body’s reaction may be even stronger and temporarily an increased pain may occur shortly after treatment. This may be worrying but it is a normal reaction and we will tell you if we think this is likely to happen. We will also recommend herbal remedies to avoid or reduce such pain and to accelerate the recovery.
If you are very stressed/nervous or in pain (or both) you may experience an increased irritability, a lower pain threshold and generally a more acute sensory sensitivity. This means that you may be likely to perceive a perfectly routine treatment that most people would find comfortable as somewhat unpleasant, painful or abrupt (just in the same way as you may find your preferred music or bright lights irritating and distracting when you have a headache). In such instances it will be highly beneficial for you to discuss this with us prior to the treatment and to book your appointment in advance, at a more quiet time, so that we are in a position to perform the treatment at a slower pace, placing even more emphasis on the comforting, emotional and spiritual aspects in addition to just treating your physical symptoms.
We are very lucky to be a popular clinic which means that we do experience some very busy periods when we may be treating several customers at the same time. Most people are perfectly fine with this and they appreciate being seen quickly. However, if this matters to you or if you have particular requirements or concerns, it is worthwhile to ensure that you plan and arrange your visit in a way that will enable us to perform the treatment in conditions that are optimal for your specific needs.